Frequently Asked Questions

 

General

What is FITCASH?

FITCASH is an engaging, fun and rewarding way to promote healthier habits, we use innovative gamification algorithms, coaching, rewards and social elements for a unique user experience.

 

We create fun and gamified fitness & wellness challenges that enable you to achieve your personal goals, access to fitness videos, recipes & tips.

 

Join a thriving community and get rewarded! Choose between weight loss challenges, step challenges or a from a variety of fun wellness challenges. Each challenge has a social wall for participants and coaches to interact with each other. 

Do I earn a reward when reaching my goal?

Only in some specific challenges, as announced on the App, there will be a predefined number of winners and specific prizes to be awarded. In those specific challenges, there is no draw and no element of chance, all you have to do is reach your personalised goal by the end of the challenge to qualify as a finalist.

 

Rewards will be awarded according to the allotted number of predefined winners in each challenge, e.g., those who achieve their step goal in fastest time, engage more with other players, or gets voted for best body transformations can unlock those rewards, winners are selected at the end of each month.

Is it possible to join more than one challenge at the time?

By joining FITCASH premium, subscribers are billed with a subscription fee of €14,99 per month. As a Premium user, you can join an unlimited amount of PRO and Free challenges!

 

Users can during the challenges receive:

  1. A welcome e-book 

  2. Fitness videos

  3. Fitness routines

  4. Meal plans 

  5. Healthy recipes

  6. Tips and articles in Fitness, Nutrition and general wellness

  7. Community support

How can I claim my prize as a winner?

Please contact support@fit-cash.com letting us know your full name and in which challenge you have won.

Can participants get disqualified?

Those who violate FITCHASH policies will get disqualified, without receiving a refund of the price which was paid upon joining. The behavior, which is not supported by FITCASH include, but is not limited to:

  • Sharing provocative content to the social feed.

  • Cheating or in other ways joining a challenge in bad faith.

  • Others duly contemplated in the third clause of these Terms and Conditions.

 

Weight Loss Challenge

How do I join a weight loss challenge?

All you have to do is decide on a challenge whose goal and duration fits you the best! Once you've joined the challenge, all players are asked to submit a validation process called the “weigh-in”. 

 

How does the weigh-in work?

It consists of submitting two photos for FITCASH referees to validate; one should be a full-body photo of yourself holding a keyword, either in front of a mirror or asking someone to take the photo, and the second photo needs to be on a digital scale’s readout with the keyword visibly written down on a piece of paper. The keyword is randomly generated per weigh-in, so make sure you use the correct keyword corresponding to each weigh-in.

Why do I need to weigh-in?

The weigh-ins prevent players from submitting old photos or falsely reporting their weight and allow FITCASH to correctly validate your weight loss.

 

If FITCASH suspects someone is cheating, the weigh-in will be rejected and the player needs to submit a new weigh-in. A reliable weight loss verification process is very important to FITCASH, which is why each weight loss is manually checked and verified by FITCASH Referees team.

 

Is there a deadline to submit the weigh-ins?

The initial weigh-in needs to be submitted within the first 72 hours upon joining the challenge. The final weigh-in needs to be submitted within 48 hours after the challenge has finished.

 

What happens if I don’t submit my weigh-ins?

You will not be disqualified if you are not able to do the weigh-ins, but FITCASH will not refund the money either. You can participate in the challenge and finish it like everyone else, but since FITCASH cannot verify the weight loss you will not be qualified as a winner and will not earn any rewards in the event that the challenge has any specific rewards.


How can the I update my weight loss progress?

The progress circle seen on the challenge page should be manually updated by adding your new weight. 

How is my personalised goal calculated?

To make the game fair to everyone, all challenge goals are personalised based on your starting point. By completing the initial weigh-in, FITCASH registers the weight on which you started the challenge, and with this weight, FITCASH deducts the challenge goal percentage. For example, if the challenge goal is to lose 6% of weight and your current weight is 100kg, you need to lose 6kg before the end of the challenge.

Isn’t it easy to cheat?

FITCASH takes cheating very seriously, the weigh-in process described above helps FITCASH to make sure Users are not using old photos, or that a third party is doing the weigh-in for them. To ensure that this does not happen, all weigh-ins are reviewed by the FITCASH Referee team which provides extra security. 

 

Additionally, FITCASH uses technology such as artificial intelligence and special algorithms to verify all weight losses. If a User is caught cheating, they will be eliminated from FITCASH without a refund and banned from playing again.

 

Who will see my weigh-in photos?

User weigh-in photos are strictly confidential and will only be checked by the FITCASH Referee team. FITCASH will never share them for any reason, and no other participants will be able to see them either.

 

Step Challenge

How do I join a step challenge?

All you have to do is decide on a challenge whose goal and duration fits you the best! Once the choice has been made, you will be prompted to connect your activity tracker. Once this connection is established, FITCASH can extract your current step history to be able to calculate your personalised step goal. On the step challenge leaderboard, users can see their ranking and progress during the challenge. 

 

How is my step goal calculated?

This goal is calculated by taking the average daily steps from the past 7 days and adding the challenge goal percentage.

 

Where can I check my personalised goal calculation?

Inside the progress circle, if clicking on the information symbol, a pop up shows. Here you can find out how the app has calculated the personalised goal and your total number of steps which are required to complete the challenge. 

What if I have a new phone with no step record, can I still join?

Yes. If FITCASH cannot extract any step history from your activity tracker, we will by default calculate a new goal on an average of 5000 daily steps.

 

What activity trackers work with FITCASH? And how can I connect mine?

Google Fit and Apple Health Kit are currently compatible with FITCASH. The connection should be done seamlessly upon joining a step challenge. To be able to connect Google Fit you need to have access to your Google Account, and allow FITCASH access to retrieve data from the app.

If any issues occur when trying to connect the activity tracker, contact FITCASH support on

support@fit-cash.com

How do you prevent cheating?

FITCASH have referees who are working actively to prevent cheating in our challenges, monitoring unusual step activity. All steps are constantly checked, and accounts will be flagged if they show suspicious behaviour. 

 

There is a zero-tolerance policy at FITCASH. If someone is caught cheating or falsifying their results, steps, or other, they will be instantly disqualified, without getting a refund. All players can be asked to provide additional data from their activity trackers if they have been flagged.

What if I’m having trouble connecting Apple Health to FitCash?

If you've accidentally denied FITCASH access to Apple Health or has selected “Done” without turning on the permissions needed, the User is required to go to the app of Apple Health to manually enable the access. In this case, follow these steps:

 

  1. Open the Apple Health app.

  2. Choose “Sources” in the bottom menu.

  3. Tap on “FITCASH” App and turn on switches to allow FITCASH to read the activity data from Apple Health.

 

If you're is still having issues with connecting Apple Health, please contact FITCASH at support@fit-cash.com

 

What if the steps in FITCASH and my activity tracker don't match?

FITCASH extracts data from the connected activity tracker every time the App is opened. If, for some reason, the step count does not match with the activity tracker please email

support@fit-cash.com with details of the error and FITCASH will look closer at the issue.

 

To ensure that all step activity generated during the challenge period is correctly synchronized and updated in the FITCASH App, you need to launch the app on your phone at least 24 hours after the challenge has finished.

 

Wellness Challenge

What are wellness challenges?
Custom challenges do not have a personalised objective to reach in the form of a goal percentage. The goal of a custom challenge could be to eat healthier, to sleep better or to do a specific exercise. Depending on the goal of the challenge, players will have to complete certain actions for a specific duration during the challenge, e.g., post a photo exercising 5 times during a week for 4 weeks.

 

The Store

How can I earn trophies?

Certain actions inside the App are rewarded with trophies, such as: sending invitations to your friends to join FITCASH, sharing the your progress, posts to the social feed or uploading a profile picture. All players who participates in the challenges can accumulate trophies.

What can I do with the trophies?

You can see your total amount of trophies in the profile section of the app, and in the store you will be able to exchange these for premium rewards. Each item in the store has a trophy price, and a specific availability. Once you've accumulated enough trophies, you will be able to redeem the reward. 

Can I redeem more than one reward?

You can redeem as many rewards as you wish, being the same one or not, only if you have enough trophies accumulated in your profile, and as long as the item is still available.

How do I redeem a reward in the store?

By clicking the button “Redeem” for the item you would like to purchase with the earned trophies, a pop up shows with the details to redeem the item, in some specific cases an email will be with the premium reward access. 

I couldn't redeem a reward, but my trophies were deducted from my account. What should I do?

Please contact FITCASH at support@fit-cash.com, add your email/mobile number and the issue encountered, FITCASH team will respond to incidents as soon as possible. 

How can I contact FITCASH?

Players can address their claims or requests for information to FITCASH by using any of the following methods:

●   Sending a letter to the postal address: 

Crowd Media BV

Subject: FITCASH

Piet Heinkade 95B

1019GM Amsterdam

The Netherlands 

 

●     Sending an email to support@fit-cash.com 

 

FITCASH will respond to complaints and requests received as soon as possible. 
 

How can I unsubscribe?

If you wish to cancel your subscription, an email should be sent to support@fit-cash.com